Reservations

• Customers who have not received COVID-19 vaccinations will not be allowed to enter the restaurant.
• Customers must present proof of vaccination through either the Immune or Kuwait Mobile ID applications before entering the restaurant.
• The Restaurant accepts reservations for lunch and dinner Sunday through Wednesday and Thursday lunch.
• Please be advised that for weekends (Thursday Dinner through Saturday Lunch) and Public Holidays, the restaurant seats customers on a First Come First Serve Basis.
• Reservations can be made online on reserve.maisalghanim.com or by phone on 22251155
• Reservations will be held for a maximum of 15 minutes, after which they will be canceled.

Guest Related Facilities & Services

• Physical distancing protocols must be followed at all times.
• Self-parking lots are available at, and adjacent to, the restaurant.
• Entrances and Exits have been separated to ensure social distancing.
• Signage and floor markers are placed in designated areas to assist & guide customers.
• All guests must have their temperatures checked upon entry; for the safety of our guests and staff, we apologize for refusing entrance to those with a body temperature of 37.5 degrees and above.
• All guests are required to wear protective face masks, except when seated at their tables.
• Guests are advised to wash their hands before and after their meal.
• A 2-meter physical distance is maintained between tables.
• Guests are offered a choice between a disposable one-time-use menu or a digital menu that can be viewed on a smartphone.
• Guests are offered and recommended to use one of the multiple cashless/touchless payment options.
• Prayer rooms are available in accordance with the health & safety guidelines.
• Elevator use is limited to 2 persons at a time with foot markers.
• We advise guests that are at High Risk (elderly and or with pre-existing conditions) to avoid public places.

Hygiene & COVID Prevention

• All restaurant staff & management are pre-screened before each shift to ensure that they are free of any COVID symptoms.
• All staff must wear full protective gear including Face Masks, Face Shields, & Protective Gloves.
• All restaurant staff & management are required to wash their hands and change their masks and gloves regularly.
• Guest tables and chairs are disinfected before & after each use.
• Anti-viral sanitizers are readily available for guest use on their tables and strategically placed throughout the property.
• All crockery and cutlery are washed in HIGH Temperature dish washing machines after each use.
• Cleaned & disinfected cutlery are packed in sealed plastic bags for guest use.
• Regular cleaning and disinfection of High-Touch areas (door handles, bill folders, etc.).
• All kitchens and production work areas are cleaned and disinfected regularly on a set schedule.
• Full property anti-viral fogging is done nightly after closing, creating a protective dome.
• Washrooms are cleaned and sanitized regularly.